How does Ezypay respect my business' relationship with my customers?
We don't own your customer's direct debit contract. We have set up our system so you are always in control of your customers' payments.
How does Ezypay pay my business?
Once we collect your customer's payments, we will deposit these into an account of your choice.
What happens when my customers' payments fail?
Generally payments fail because a customer has insufficient funds in their account.
That's why Ezypay has a failed payment follow-up process that includes us sending your customer an email and SMS notification. We also document any failed payments in your daily activity report and distribution report which are both emailed directly into your inbox.
If payments remain outstanding after 28 days we will inform you so you can decide whether you would like to pursue it yourself or have it submitted for debt collection. Once again, you are in complete control. Please Contact us for more details.
Can the customer terms and conditions be varied in anyway?
The customer terms and conditions is an agreement between Ezypay and your customer. Your customer is giving Ezypay an authority to collect funds on your behalf. This agreement cannot be varied by you or your customer in any way.