ISIS Health Club Case Study
ISIS Health Club is a private fitness centre located in Castle Hill, NSW, with a reputation for outstanding facilities and great benefits to members. ISIS take pride in providing exceptional service to each and every customer and declare themselves to be “members-based” rather than “numbers-based”, meaning that they are more interested in making sure their customers are satisfied than with over-booking the facilities. Since their inception in 2001, ISIS have used the Ezypay system.
“100% of our members use Ezypay,” says Nicole Bevan, customer service manager at ISIS. “It is an essential part of our business. With over 1800 members, billing and debt collection would be too much hassle and lost time if we were to do it internally. I think the Ezypay service is awesome, my experience has been all positive.”
As customer service manager and debt-collector, Nicole accesses the Ezypay reports on the internet. “I have found the system very easy to use. Those times that I have had difficulties using the website, I’ve always been able to get help from Ezypay on the telephone. The customer service is great.”
ISIS Health Club is located at 7-10 Hudson Avenue, Castle Hill, NSW.
Contact them on (02) 9659 9588 or via their website, www.isishealthclub.com.
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